Heroique Films manages your personal information. Please note that if you contact us for assistance, for your protection and ours, we may need to verify your identity before responding to your request.
Collecting your information
We collect and store information about you, including: Information you provide to us, including:
your name, email address, postal address, postal code, method (s) of payment and telephone number. In some countries, we collect a government issued ID number for billing and tax compliance purposes. We collect this information in a number of ways, including when you enter it while using our service, when you interact with our customer service department, or when you respond to surveys or promotional offers;
the information we collect when you rate a title viewed, indicate your preferences, set up your account (including when you change settings in the "Account" section of our website) or provide any information to us otherwise through our service or elsewhere.
Information we routinely collect: We collect information about you and how you use our service, your interactions with us and our advertising, as well as information about your computer or other devices compatible with Heroique Films that you can use to access our service (such as mobile devices). This information includes:
your activities in connection with the Heroique Films service, such as your selection of titles, titles viewed and your searches;
your interactions with our emails and text messages, as well as our messages sent using push notification and online messaging methods;
detailed information about your interactions with our customer service, such as the date, time and reason for your call, chat transcripts and, if you call us, your phone number and call recordings;
device identification number or other unique identifiers, including for Heroique Films compatible devices on your wireless network;
resettable device identifiers (also called advertising identifiers), such as those of your mobile and tablet devices that use such identifiers.
device and software characteristics (such as type and configuration), connection data, statistics on pages viewed, referral source (for example, referring URLs), IP address (who can tell us your general location), browser information and typical web server log content;
payment service providers who provide us with payment information, or updates to that information, based on their relationship with you;
online and offline data providers who provide us with aggregate information relating to your demographics, interests and web advertising;
publicly available sources, such as public social media posts and information available in public databases associating IP addresses with Internet Service Providers (ISPs).
Use of information
We use the information to provide, analyze, manage, improve and personalize our services and marketing efforts, to process your subscription, orders and payments, and to communicate with you on these and other matters. For example, we use such information for:
establish your general geographic location, to offer local content, to provide personalized recommendations of movies or TV series that may be of interest to you, to identify your ISP and effectively to your questions and requests;
prevent, detect and investigate potentially prohibited or illegal activities (including fraud), and to enforce our terms (such as determining which Heroique Films subscription offers you are eligible for);
analyze and understand our customer base, to improve our service (including the user interface experience) and to optimize content selection, recommendation algorithms and delivery;
communicate with you about our service so that we can send you news about Heroique Films, information on new features and content available on Heroique Films, special offers, promotional announcements and consumer surveys , and assist you with your requests related to the operation of the service such as your password reset requests. These communications can be made using a number of methods, such as email, push notifications, text messages, online messaging methods, and matching identifier communications.
Communication of information
We share your information for certain purposes and to third parties:
Service Providers: We use other companies, agents, or contractors (“Service Providers”) to provide services on our behalf or to assist us in providing services to you. For example, we use service providers to provide marketing, advertising, communications, infrastructure and IT services, customize and optimize our service, process credit card transactions. credit or other payment methods, provide customer service, analyze and improve data (including data related to user interactions with our service), and process and administer consumer surveys. In the course of providing these services, service providers may have access to your personal information or other information about you. We do not allow them to use or disclose your personal information except for the purpose of providing their services (which includes maintaining and improving their services).
Partners: As described above, you may have a relationship with one or more of our Partners. From time to time, we may share certain information with them in order to coordinate our efforts to offer the Heroique Films service to members and to provide information about the availability of the Heroique Films service. For example, depending on the Partner services you use, we might share information:
to facilitate the collection of payments for the Heroique Films service to be remitted to us;
with Partners who offer voice assistance platforms that allow you to interact with our service by means of voice commands;
Promotional Offers: We may offer joint promotions or programs which, in order for you to participate, require us to disclose your information to third parties. In order to carry out this type of promotion, we may need to provide your name and other information relating to the making of the offer in question. Please note that these third parties are responsible for their own privacy practices.
Protection of Heroique Films and others: Heroique Films and its service providers may disclose and use your personal information and other information if they reasonably believe their disclosure is necessary to: comply with any law, regulation, a legal process or at a request from a governmental authority that apply, to enforce the conditions of use in force, in particular to investigate possible violations thereof, to detect or prevent or deal with illegal activities or suspected illegal (including payment fraud), intrusion or technical failure or guard against harm to the rights, property, or safety of Heroique Films, its users, or the public, as required or permitted by law.
You can also choose to communicate your information in the following ways:
certain sections of our service may contain a tool that enables you to communicate information by email, text messaging, social media and other sharing applications using clients and applications installed on your smart device;
plugins for social media and other similar technologies allow you to share information.
Social media plugins and applications are operated by the social networks themselves and are subject to their terms of service and privacy policies.
Access to account and profiles
"Remember Me" Function: For easy access to your account, you can use the "Remember Me" function when you log into the website. This feature employs a technique that allows us to provide direct access to your account and helps us administer the Heroique Films service without you having to re-enter your password or other user ID each time your browser is accessed. connects to the service.
Share access to your account: If you share access to your account or allow other people to access it, these people will be able to see the titles you have watched, your ratings and information about your account (including your email address or other information listed in the “Account” section of our website) even if you use our profiles feature.
Profiles: Profiles allow users to tailor their Heroique Films experience to the movies, shorts and web series they are interested in, in addition to having their own viewing history. Please note that all users of your Heroique Films account can access the profiles. Thus, any user of your Heroique Films account can access, use, modify or delete profiles. You should explain this to other users of your account. If you don't want them to use or change your profile, be sure to let them know. Profile users may be asked to add an email address, phone number or other information to the profile and will receive a notice of collection and use when such information is required (the privacy notice of profiles apply.
Disable access to your Heroique Films account on your devices: To disable access to your Heroique Films account on your devices: visit the “Account” section of our website, choose “Sign out from all devices” and follow the instructions on how to deactivate your devices (please note that deactivation may not happen immediately) or delete your Heroique Films settings from your device (the steps to follow may vary from device to device and this option is not available on all devices). Whenever possible, users of public or shared devices should log out at the end of each visit. If you sell or return a computer or device compatible with Heroique Films, you should first disconnect and deactivate the device. If you do not keep your password or device secure, or you fail to sign out or deactivate your device, subsequent users may gain access to your account, including your personal information.
Emails and text messages. If you no longer wish to receive certain communications from us by email or text messaging, all you have to do is access the "Communication settings" option in the "Account" section of our website and uncheck the items for which you wish to unsubscribe. If not, click the “unsubscribe” link in the email, or respond STOP (or follow other directions provided) to the text message. Please note that you cannot end our service-related correspondence, such as messages regarding transactions related to your account.
Push notifications. You can choose to receive push notifications from Heroique Films on your mobile device. If you use certain operating systems, you will automatically be subscribed to notices. If you subsequently no longer wish to receive these notifications, you can use your mobile device settings to deactivate them. If you agree to receive these notifications and change your mind later, you can use your browser settings to turn them off.
Your information and rights
You can request access to your personal information, or correct or update obsolete or inaccurate personal information that we hold about you.
You can do this very easily by visiting the “Account” section of our website, where you will be able to access and update a wide range of information about your account, including your contact details, payment information and various information. relating to your account (such as the content you have viewed and rated). You must be logged in to access the "Account" section. You can also ask us to delete personal information that we hold about you.
To make a request, or if you have any questions about our privacy practices, please contact our Privacy Officer at email@example.com. We respond to all requests from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.
We have reasonable administrative, logical and physical measures to protect your personal information against loss and theft, as well as against unauthorized access, use and modification. These measures are designed to provide a level of security commensurate with the risks involved in processing your personal information.
You must be 18 years of age or older to register for Heroique Films. In some jurisdictions, the age of majority may be older than 18, in which case you must meet this requirement in order to become a member. Although a person under the age of 18 can use the service, they can only do so in the presence, supervision and consent of their father, mother or legal guardian.
Any episodes purchased individually are final sales, meaning there is no refund to be made, which includes single item purchases.
However, if you buy a whole series or season, it is possible to be reimbursed for a period of 30 days. The first day being the day following the purchase, the last being the thirtieth full day.
The packages offered at Heroique Films are contract-free, meaning that you can cancel any contract whenever you want. We will calculate your invoice according to the days used of your plan pro rata. Unused days will be deducted from your monthly bill and we will close your account. You can come back whenever you want.
We reserve the right to terminate the package if the customer does not meet the deadline.
We will consider the right to change the refund policy. We will notify you by email of any changes to the refund policy.
CASH BACK POLICY
Anyone who subscribes for free on our platform gets, either by Interac transfer, check, bank transfer or a personalized transfer method (Western Union, Worldremit, paypal, etc.), 10% on the net profits of sales made during every year among all subscribers. Subscribers will need to purchase or rent at least one episode to be eligible to be eligible for the annual cash back.
The amount paid for the year 2021 will be made during the year 2022 in canadian currency and vice versa.
The cash back policy, the frequency of the cash back towards all subscribers as well as the percentage can be modified at any time. An email to subscribers for notification of an update will be made.